Northfield Dental Practice consists of a team of competent, committed and experienced Staff members. We take your opinion and satisfaction with the services we provide very seriously.
If you would like to give us some feedback you can do this verbally by chatting to a member of the team at reception. You can also email us or use the contact form on the contact page.
If you would like to provide anonymous feedback then special forms and a comments box can be found in our reception area.
If you are unhappy with the care or treatment you have recieved or you have been refused treatment you have the right to complain, have you complaint investigated and be given a full and prompt reply. An informal chat with your dentist is the simplest option and likely to resolve your issue. However if this does not solve your problem then you should follow our complaints procedure.
A formal complaint should be made in writing, providing your name, contact details and a detailed description of your complaint including any relevant times and dates. Complaints should be made within 12 months of the event or as soon as the matter comes to your attention. You should receive an acknowledgement letter within 2 days and a formal response within 2 weeks. Complaints are handled by nominated individuals Robin Tirrell and Wioletta Spoz
If you are not happy with the outcome then the next stage is independent complaints management.
Denplan patients can contact Denplan on 0800 401402 between 8:30 and 17:30 mondays to Thursday and 8:30 and 16:30 on fridays. They can also email firstname.lastname@example.org
Private patients can contact the dental complaints service. https://dcs.gdc-uk.org/
02082 530800 monday to friday 9.00-17:00. e-mail email@example.com
If this has still not resolved the issue to your satisfaction then the final stage is to contact the General dental council for further advice. www.gdc-uk.org.